Delivery Arrival and Receipt Policy

The Delivery Area is the designated receiving area of Accenture. The Delivery Time is defined as the requestors “need by time” of delivery and the time the Service Provider's rider arrives at the Delivery Area and signs the Accenture-designated food delivery log sheet. 

Accenture’s Receptionist/City Service Personnel will receive the items. It is the Receptionist/City Service Personnel’s responsibility to check the completeness of the items. Should the Receptionist/City Service Personnel find that an item is missing, the order is incomplete, or there is an error in the order, it is the latter's responsibility to inform the Service Provider's rider of the error prior to the rider leaving the (receiving area).

Incomplete Delivery Orders

It is the Receptionist/City Service Personnel’s responsibility to check the completeness of the ordered items upon receipt thereof. In the event of missing item, incomplete orders, or there is an error in the delivery order, it is the latter's responsibility to inform the Service Provider's rider of the error prior to the rider leaving the delivery area. Service Provider will correct the delivery order with another delivery at the soonest possible time allowed by the Food Vendor. 

If the Receptionist/City Service Personnel does not inform the rider of the incompleteness of the order upon receipt and checking, the order is considered as complete and fulfilled. (Receptionist/City Service Personnel must check for completeness and accuracy of the order delivered on the spot. 

Payment is required for all correctly included menu items in the order. All wrongly included menu items, or missing items, shall not be paid for by Accenture. All items delivered by mistake will not be charged to Accenture and will be left to the Accenture requester at no cost. For any error in delivery communicated within the 1 hour "grace period" after receipt time, Service Provider will coordinate with the Food Vendor delivery of the correct food item/s for delivery, subject to the delivery capability of the Food Vendor.